These Terms of Service (“Terms”) govern your use of the Reqly platform (“Service”), operated by Reqly (“we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms.
If you do not agree to these Terms, please do not use the Service.
Your account
You are responsible for maintaining the security of your account and password. We recommend using a strong, unique password and keeping your login credentials confidential.
You are responsible for all activity that occurs under your account. If you suspect unauthorized access, notify us immediately.
You must provide accurate and complete information when creating your account. You must be at least 18 years old to use the Service.
Acceptable use
Reqly is designed for professional document collection. You agree not to use the Service to:
- —Violate any applicable law or regulation
- —Collect sensitive information without proper authorization or consent
- —Upload or distribute malicious software, viruses, or harmful content
- —Impersonate another person or entity
- —Send spam, phishing attempts, or unsolicited bulk communications
- —Interfere with or disrupt the Service or its infrastructure
- —Attempt to access another user's account or data without permission
We reserve the right to suspend or terminate accounts that violate these guidelines.
Your content
You retain full ownership of all content you upload to or collect through Reqly, including documents, form responses, and signatures. We do not claim any intellectual property rights over your content.
By using the Service, you grant us a limited license to store, process, and display your content solely to provide the Service to you. This license ends when you delete your content or close your account.
You are responsible for ensuring you have the right to collect the information you request through your intake links. If you collect personal information from others, you are responsible for complying with applicable privacy and data protection laws.
Service availability
We strive to keep Reqly available and reliable. However, we cannot guarantee uninterrupted or error-free service at all times. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control.
We will make reasonable efforts to notify you in advance of planned downtime.
Billing and subscriptions
Reqly offers both free and paid plans. Paid subscriptions are billed monthly through Stripe. By subscribing to a paid plan, you authorize us to charge the payment method on file at the beginning of each billing period.
Prices may change with reasonable notice. If you do not agree to a price change, you may cancel your subscription before the next billing period.
Refunds are handled on a case-by-case basis. If you believe you were charged in error, contact us and we will work to resolve it.
Cancellation and termination
You can cancel your subscription or delete your account at any time from your account settings. When you cancel a paid plan, you will retain access to paid features until the end of your current billing period.
We may suspend or terminate your account if you violate these Terms or engage in activity that harms the Service or other users. In such cases, we will attempt to notify you beforehand when practical.
Upon account deletion, your data will be removed within 30 days in accordance with our Privacy Policy.
Intellectual property
The Reqly platform — including its design, code, branding, and documentation — is owned by us and protected by applicable intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service without our written permission.
Your content remains yours. Our platform remains ours. These Terms do not transfer any intellectual property rights between us.
Limitation of liability
To the maximum extent permitted by law, Reqly and its team shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. This includes, but is not limited to, loss of data, revenue, or business opportunities.
Our total liability for any claim related to the Service shall not exceed the amount you paid us in the twelve months preceding the claim.
The Service is provided “as is” and “as available.” We make no warranties, express or implied, regarding the Service's fitness for a particular purpose, merchantability, or non-infringement.
Indemnification
You agree to defend, indemnify, and hold harmless Reqly, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) your content or the content you collect through the Service; (c) your violation of these Terms; or (d) your violation of any third-party right, including any intellectual property, privacy, or proprietary right.
Dispute resolution
Informal resolution first. Before filing any formal proceeding, you agree to attempt to resolve the dispute informally by contacting us at legal@reqly.app. We will attempt to resolve the dispute within 30 days.
Binding arbitration. If we cannot resolve the dispute informally, you and Reqly agree to resolve any claim, dispute, or controversy arising out of or in connection with the Service or these Terms through binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration will be conducted in English, and judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver. You and Reqly agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and Reqly each waive any right to a jury trial.
Exceptions. Either party may bring a claim in small claims court if it qualifies. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.
Governing law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes not subject to arbitration shall be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.
Force majeure
Reqly shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions, war, terrorism, cyberattacks, internet or power outages, or failures of third-party infrastructure providers.
General provisions
Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Reqly regarding the Service and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
No waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Reqly.
Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
Electronic communications. By using the Service, you consent to receiving communications from us electronically (email, in-app notices). You agree that all agreements, notices, and disclosures provided electronically satisfy any legal requirement that such communications be in writing.
Changes to these Terms
We may update these Terms from time to time. When we make meaningful changes, we will notify you by email or through a notice in the product. Continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.
We encourage you to review these Terms periodically.
Contact
If you have questions about these Terms, reach out to us:
legal@reqly.app